An Organisation's culture is not what you say it is!
Creating an adaptive organisation culture the Zappos way. Leaders be warned - an organisation's culture is not what you say it is, but the actions and behaviours of the people working within it. This single truth makes it harder for organisations to accept and embrace change where their culture resists implementing it.
Tony Hsieh's book Delivering Happiness: A Path to Profits, Passion, and Purpose*, describes the Zappos company culture as central to its success. While much of the book is biographical and explores Hsieh's entrepreneurial history, it also describes how the Zappos values evolved and grew into what they are today. Zappos grew quickly, experienced a lot of change in a short period of time and it turns out change is an integral part of their culture.
Zappos has 10 core values, the second of which is:
Embrace and drive change